Carmelita S. - August 12, 2010
"I wanted to thank you for the tickets to the Dragon's game. It was a very enjoyable evening, but we could not bring home a winner. The activities that took place between innings were entertaining. The seats were great, three rows behind the visitor's dugout.
Enjoy the remainder of the summer and stay cool."
Regina P. - July 29, 2010
"My technician was great. He went beyond what was expected. Always on time → important to me."
Kerry and Julie H. - July 25, 2010
"There simply isn't enough words to express to you how happy we are with the system that was installed last week. This is truly the most comfortable we have been in the three years we have been here. The install was completed on Friday afternoon and by that evening we were so comfy (and it was so quiet with the window unit off) that we fell asleep and didn't wake up until Saturday afternoon!!
As you know, I wasn't wild about being here with two strangers during the day, but I quickly got over that fear once I met them.
These are two employees you can be very proud of. They were extremely polite, trustworthy, and very hard working. We are both completely impressed with their knowledge of what it takes to put one of these systems together from scratch. They answered all the questions I had to my satisfaction.
I knew from the day I got your jingle stuck in my head that your company was the right choice for us and I was correct. Thank you so much for making our home comfortable. It's wonderful to be able to walk from one room to another and they are all the same temperature!! It's amazing what you can take for granted:)!
I would highly recommend your company to anyone looking to have heating and air installed."
Debbie J. - July 19, 2010
"I was very pleased with all communication and assurance."
Penny M.- June 11, 2010
"I received a little bulky envelope from Drake and was wondering what in the world you were sending. When I opened the envelope I laughed so hard when I saw the yellow booties (shoe covers). You are always coming up with some strange marketing ideas. I am going to try and find a clever way to use them. Thanks."
Paul H. - July 2010
This was a letter to the editor in the July issue of the Lakengren Newspaper, The Viking News.
"Recently, we heard a sales presentation for a new furnace with air conditioning from a company that serviced our unit several times over the years.
The next day I was putting on an old Lakengren Fireworks T-Shirt that had Drake Heating and Air as a sponsor of the fireworks. I was embarrassed that I had not contacted Drake since they have helped sponsor these great Fireworks and Laser shows. I called Drake and Steve Chrismer came out to give us a second opinion. We went with Drake because of several advantages.
The thought that I am trying to convey is that we should support those people who are supporting our community by advertising in the Viking and those companies that provide the Fireworks and Laser shows, donate door prizes for our clubs, etc. Even if you do not buy something from these spronsors , they would appreciate your telling them that you are thankful for them. Every company cherishes and seeks loyal customers."
Sharon L. - June 28, 2010
"I was very pleased with the service technician."
Deb B. - June 28, 2010
"I just had to take a minute to thank the office staff for the great service they have given me in the past couple of weeks. Everyone in the office at Drake is just wonderful to work with. They each have gone above and beyond to provide excellent customer service.
When my air conditioner failed on Friday I panicked knowing that the weekend temperatures were going to be near 90 and very humid. Sherry went out of her way to locate a new compressor. As always all the service technicians were professional, friendly and very knowledgable. The technician, in particular was outstanding. He worked for hours in the hot sun to get me A/C working. He was so nice despite the very uncomfortable working conditions. Great job!
I recommend Drake to everyone! You have a life-time customer!
Thanks so much!"
Neil and Cynthia B. - June 2010
"I just wanted to say thanks for the Dragon's tickets, hats, and t-shirt.
We had a wonderful time and are so very appreciative of your thoughtfullness.
It is always a pleasure to work with your company and staff and we tell everyone about your great service and customer care.
Thanks again."
Jan & George H. - June 7, 2010
"We want to thank you for a very special evening at the Dayton Dragon's game on Saturday night! Wow, we didn't expect to get the Royal Treatment, the outstanding suite, perfect seats with perfect view, delicious varieties of food... & super company. What more could we have asked for? Oh, and to top it off, Steve, you arranged a great game... a winning game!
We appreciated the hats and shirts! Of course, I'll be bragging to everyone about the great service you give us for the heating and cooling check ups, too. We started with you when it was just Springfield-- that was one air conditioner and two furnaces ago (for our rental & our own home).
It was nice meeting you, finally. I promise if we win again we will donate the tickets to a military person who is more deserving of such special treatment!
Thank you, again. Have a great summer! Go Dragons!! Go Drake!!"
Karen C. - June 2, 2010
"He was very good! he was a lot of help."
Martha A. - May 21, 2010
"Technician was considerate and pleasant."
James H. - May 19, 2010
"We like the technician and would like for him to be our permanent service representative."
Dawn C. - May 14, 2010
"Very happy with service and installation. Service tech and Installation team did a great job. Absolutely wonderful job. Great group of employees. Excellent. Please make sure you tell them and the owner."
Harvey S. - May 11, 2010
"I just had a new furnace, heatpump, ductwork, and registers put in my house. I am very happy with the job they did. They were very clean and very good at what they did. Thanks for a very good job."
Max T. - May 7, 2010
"The technician is a great person and employee."
Ruth C. - May 3, 2010
"The technician and trainee were both cheerful and great workers."
Phyllis W. - April 23, 2010
"Thank you so much for the Dragon's tickets and the parking pass. It was a lovely evening and we really enjoyed it. The Dragons didn't win but it was a lot of fun anyway."
Gene G. - April 20, 2010
This is a letter that was written from Gene to his church... "At the annual meeting a statement was made regarding the consideration of replacing some of the 12 furnaces which we have at Trinity. We purchased a new furnace and air conditioning unit last year. We had a good experience with our purchase and would like to share it with you.
We received a mail solicitation from Drake Heating and Air, and as our furnace was 20 years old and not very efficient, I was curious to see what they were offering. Several neighbors had installed new equipment (from other companies) and I was aware of what they paid. I contacted Drake and requested references for some people who live in our condo area so I could compare similar needs. They provided a sales man to accompany me to visit some of the referrals. All that we visited were very please and satisfied with the Drake service and equipment.
We were given a price for removing the old, installing the new, cleaning the air ducts, and hauling the old away. The price was a little less than a neighbor paid for a less efficient unit (and did not have the ducts cleaned). Also, they gave us 10 years on parts and labor in the warranty and offered a deferred payment program of one year without interest.
We have been using the equipment this heating season and our fuel bills have been much less than previously. The replacement of some of our most inefficient furnaces at Trinity should provide considerable savings and we hope that it can be accomplished in the near future.
I realize that I have gone into too much detail in this correspondence, but our experience with this company has been so favorable, we would appreciate if you will consider contacting the Drake Company for an evaluation and price quote when you reach that time in replacing and of the heating equipment. They service the Springfield area with "Hassle Free - On Time Service"."
Ken C. - April 11, 2010
"We went to the Drayton Dragons game last night and enjoyed ourselves immensely. It was really neat to be a part of the atmosphere and see the third straight win! It was only the second game we attended. The first was the night last year when we took part in a Drake Heating & Air sweepstakes, enjoying the night in one of the suites as your guests.
My game of choice is soccer. As I said to you a year ago, if you ever would like to go to see the Columbus Crew play, let me know. I have tickets for just about every home game that I would be pleased to share with you.
Thank you for last night's baseball evening."
Stephen & Sarah B. - April 9, 2010
"My wife and I wanted to thank you for the tickets for the opening day game last night! We took our two daughters with us and everyone had a great time! Thank you again and let Steve know that this investment at the Dayton Dragons was money well spent."
Richard M. - March 31, 2010
The technician was very informative about everything.
Peter C. - March 31, 2010
"ABSOLUTELY NO COMPLAINTS!"
Billy R. - March 31, 2010
"Always professional service!! J"
Frances K. - March 30, 2010
Everything went fine, he did a wonderful job! He was professional, as always.
Mike D. - March 26, 2010
Mike called in and said he is very hard to please and before he would complement someone, they really have to do a GREAT job. He said the metal work that was perfect! The work that both of them did was above and beyond his expectations. He talked like he wanted to adopt one of the installers. His previous system was installed 12 years ago and he said he didn't realize how bad of a job they did until we installed this system for him.
Arlene A. - March 24, 2010
Extremely pleased with the technician and will request him in the future.
Carl A. - March 24, 2010
Very happy with tech. He was very personable and friendly.
Gabrielle G. - March 24, 2010
the tech was very good and he explained everything very well.
Thomas K. - March 23, 2010
All has been fine since we replaced. Happy with the service received from Drake. Technician was very considerate.
Marcia S. - March 22, 2010
Everything was great. She was very happy with the service she was given. She said the technician was very good, but fast.
Judy T. - March 22, 2010
"The technician had a trainee with him and did a good job of educating him."
Barbara S. - March 19, 2010
"Very friendly, competent LG employees."
Rick S. - March 18, 2010
Walter did a nice job of informing him of everything that he did.
Rachel L. - March 18, 2010
"Guys were friendly, professional, and gave information. Helpful."
Jim F. - March 17, 2010
"Mr. Steve Chrismer, I am writing to thank you for resolving the issue of my "noisy" heat pump. Your attention to my concern is certainly an exception to the norm in today's market place. While you owed me nothing, you didn't rest until you had solved the problem. I have already shared this experience with several of my friends and colleagues, and you can bet that I will continue to do so.
This replacement unit is noticeably quieter. The original unit actually kept me awake at night. My sleep has not been interupted one time by this new unit. I tend to be somewhat of a light sleeper, so this is a significant improvement.
While I am pleased, to say the least, with the replacement unit, I am much more impressed by the value you placed on my satisfaction as your customer. As I mentioned earlier, customer satisfaction is somewhat a thing of the past in many businesses, where the philosophy seems to be, take the money and run. Your relentless pursuit of my satisfaction with both your product and your service has certainly earned my loyalty, and I won't be shy about sharing that with others. Thanks again."
Sean P. - March 16, 2010
Everything went fine. Happy with the service. Will call us back if needs service again.
Norma C. - March 12, 2010
All is working fine. Happy with the service Walter provided.
Sean H. - March 12, 2010
Put a gold star on both Casey and Nathan's charts, they did a wonderful job. They cleaned up after themselves very well. The technicians attitudes really stood out. They were very understanding and informative.
Don H. - January 11, 2010
"Nice Guy - He was very good in explaining what was wrong."
Scott & Angela S. - January 5, 2010
"Steve, We couldn't be happier with the geothermal heating system you installed for us. For the first time since we moved in to this house we've been comfortably warm during the winter. As a matter of fact if we have any complaint at all it's that the system works too well... sometimes we find we're being cooked out of the house at night! We have noticed a bump in our electric bill (expected) but it is in no way what I would consider excessive. The increase in our electric bill is a small price to pay for the trade-offs:
1) No more unexpected fuel oil bills, especially no unexpected increase in fuel oil prices.
2) No more smell of fuel oil that lasts for days everytime the tanks are filled and less "dirt and dust" in the house due to how dirty fuel oil burns.
3) Comfortable living conditions, but more importantly the consistent temperature throughout the house. No more "cold" rooms.
We'd be happy to let your prospective clients see our install."
Nancy S. - December 23, 2009
"All of your techs that I have had come to my home have been nice, neat, pleasant, and courteous."
Rusty & Mary C. - December 23, 2009
" Bill - We would just like to thank you for taking such good care of us. It is nice these days to find someone who takes such pride in doing a good job.
You are a very respectable person and a very good representative for the company. The care you put into working in our home did not go unrecognized. Please know, you are always welcome at our home. Best wishes to you and your loved ones."
Rusty & Mary C. - December 23, 2009
"Josh - First of all, thank you for treating us so well and taking such good care of us. You truly represent the company well, but more importantly, you represent yourself well. It is obvious you take great pride in your work and that can be hard to find these days.
You have a good head on shoulders, just keep using it, and life will treat you well.
If you are in our area, please know you are always welcome at our home.
Best wishes to you and your loved ones."
Nic U. - December 17, 2009
"I hired Drake for the first time just a day ago. It was determined that my heat exchanger was cracked and releasing carbon monoxide into my house. While the CO reading was not at a critical level, it was certainly dangerous and hazardous to my health and the health of my dog.
The technician was extremely professional, thorough, and knowledgeable.
I'm glad that the technician disconnected the gas from the furnace so as to prevent any further release of CO. This showed genuine concern for my safety. I do have an AC/Heat Pump unit, but below 25° it's pretty much useless. Last night (12/16) it was below 25°. Drake brought over 2 portable heaters, and then Wendy called today to check and see if I was able to stay warm during the night. On that same call, I was told that the installation of my new furnace had been bumped up, from Dec. 24th to Saturday, December 19th. They're willing to possibly pay overtime to ensure customer comfort and safety as the temperatures start to drop.
I work in Customer Service for a local information services company that is known for providing some of the best customer service in our industry, and that makes me a 'tough customer' who knows good customer service. Drake is a company that really understands good customer service and, as a first-time customer, I couldn't be more impressed. I would recommend Drake to anyone I know without a second thought.
Thanks again."
Mark & Elizabeth L. - December 15, 2009
"Mr. Chrismer - Our family recently went through a tough couple of days, no furnace and 14° outside.
The whole saga began with our annual Drake's tune- up and ended with a new Drake's heater. Just hearing that would probably make you happy, but we wanted you to know how much we appreciated the professionalism of your entire staff throughout the ordeal.
From Wendy, who expidited the scheduling (because we had no heat), to the crew who installed the new heater, you should be very proud of your staff's committment to service.
We would especially like to acknowledge the technician. He is the one we leaned on for info and guidance when making the decision about our new furnace. He made time for us and assisted us without ever knowing what would be the outcome. He represented your company very well.
Also, we would be remiss if we did not thank you personally, Mr. Chrismer. We very much appreciate that you loaned us heaters to use until ours could be installed, it was 42° in the house at the time. Your staff even delivered and returned them for us. Thank you again.
Throughout it all, your staff has represented your company very well and delivered not only a heater, but also excellent customer service.
We are telling all of our friends what a great company you run and how fantastic your staff is.
Thank you again."
Larry & Regina M. - November 19, 2009
"Our experience with your company started with setting an appointment to obtain an estimate for a new heating system and talk about what would be more efficient for our budget. Keith Moody came out to our house and talked with us, he was here for about 2 hours. Keith was willing to explain where all the heating equipment would be placed, what kind of equipment he would use, and cost savings.
We got three estimates and chose your company to supply and install our new heating system. Keith again came to our house and spent about 2 hours with us, we had more questions. Keith was polite and informative with no high-pressure sales. In this day it is unheard of for a member of a company to spend this much time with a customer before a sale.
Jason and Richard were the installers for our new heating system. My wife and I can't say enough about how hard they worked. The original part of our house was built in 1864 and added to three times. They had a lot of obstacles to get around. They went above and beyond to do this and not have holes in the walls. At one point Jason had to get in a small crawl space. I don't know how he did it. They were always here at the time they said they would be. Jason and Richard were polite and worked very well together. Jason and Richard should be commended for their hard work.
Because of Keith, Jason, and Richard, our experience with your company was a pleasant one. We are looking forward to see what our actual savings will be. Thank you very much!"
Carol T. - October 27, 2009
I wanted to make sure that all parties involved are thanked and aware of how happy we are with the Drake experience. We couldn’t be happier with the service received from Drake. The service technician came out to do a tune up on the furnace. When he did the tune up, he found some problems with the furnace. He discussed the problems with us and also gave us our options. He simply gave us the facts. We couldn’t have asked for anyone better. He did not pressure us into making a decision. I liked that there were no high pressure sales. When your team came out to install, they made a long 9 hour day very easy for us. Two guys came out to install and did a great job. They were very helpful. Roy had to leave early to go to another job, but Ron stayed to get the job finished. Two other guys came out on their own time when they were finished with their job, to help Ron get finished. I was very pleased with the teamwork that your guys displayed and how they worked together so Ron didn’t have to be here all night.
Jeff & Barb S. - October 24, 2009
"The decision of which company to select for our new heating and air system was not an easy one. We had a long-term established relationship with another local company for service of our old unit and was relatively happy with their support. However, it was the sales consultation and overall value for the money which led us to Drake.
I say sales 'consultation' because Steve evaluated our current system, asked us questions which then allowed him to determine the right equipment for us. He walked us step-by-step through the entire process. He pointed out changes they would make when installing the new system to bring it up to current code (which the other guys were just going to ignore) and made a recommendation to relocate our outside heat pump unit which offered several benefits we hadn't even considered. Steve approached our job like it was his own home.
The purchase of a new heat and air system is a major investment for our family, consequently, price was a major deciding factor. In our case, the price between Drake and the other guys was relatively close. However, when we compared what we were getting from each it was clear that Drake was by far the best value. The difference was not only the nice 'extra's' like duct cleaning and first year free service, but Drake was supplying higher output equipment for the same money!
We have to admit even after we knew Drake was the best value, we were a little concerned about the installation. We knew the other guys by name. They had been to our house numerous times and we were comfortable with them. However, we couldn't have been more satisfied with Ron. He was outstanding across the board from the attention taken to clean-up (which was big for us) to the way he interacted with our children. In fact, he went the extra mile to repair our sidewalk just to make sure it wouldn't be a hazard for our kids. Now that's service!!! In retrospect, we have no doubts that Drake was the right decision for us.
Thanks to the entire Drake Team for a job well done!"
Gail P. - October 20, 2009
"Thanks Steve. I appreciate it. Your company is helping keep my personal home and my rental home warm this season. Everyone on the staff is soooo nice, professional, and patient. The furnace in my home has been a difficult fix and staff took extra time to make sure that the job was as complete as possible. They needed to reorder a part for me. I currently have heat because a serviceman stopped by my house last Wednesday to make sure that I had some source of heat. I'm still waiting on the re-ordered part to arrive but I'm just pleased with how everyone seems to make an extra effort to make sure that you are pleased with the service. Thanks so much."
Marv & Cindy S. - October 19, 2009
"Just a note to tell you we have had a very good experience with Drake! We have had the techs here several times in the past & they were always good! This last visit when the tech found cracks in our old furnace we were not happy but he made it as painless as possible. Josh & Bill were both Great with the installation & they got the new furnace in at just the right time. Even the guy that cleaned our ducts (I am sorry I forgot his name) was nice & helpful. Wendy in your office allowed us to use a coupon that we found the day of the install so we were happy with her too. Thanks, to all!! I do have a question about the DP & L & Vectren rebates, I understand you will be sending the forms to us- is that correct? Thanks again, we will pass it on to friends & family."
Mary K. October 14, 2009
"Just a note to say Thank You. It was great to have everybody in on the deal. Thank you. Thank you."
Dennis & Roxy R. October 13, 2009
"All of your employees that have been here were more than I expected. The standards have dropped at most places, but not at Drake."
Kevin F. - October 5, 2009
"You (Steve) and Julie deserve any award you receive. Your company rocks!!!!"
Arlene M. - September 25, 2009
"Technician was on schedule, very proficient, great employee."
Forest B. - September 23, 2009
"Very Good."
Richard T. - September 21, 2009
"Happy with service performed."
Chester K. - September 17, 2009
"Very Pleased"
Ronald & Vivian E. - September 15, 2009
"The technicians always do a thorough job."
David & Marriana W. - September 14, 2009
"Thank you for the enjoyable night at Kil-Kare with you and the Hendersons Racing Team. We all had a great time and you two, Kil-Kare, and Steve Henderson went the extra mile to give us a fun evening."
Esther D. - September 11, 2009
"Very pleased with your company and employees."
Community Action Partnership - September 10, 2009
"On behalf of the Preble County Emergency Food Pantry here at Community Action Partnership, I would like to extend a heartfelt thank you for thinking of our program to donate to when you kicked off DrakeFest at Lakengren over the weekend.
Generous donations such as these help us to assist more people who are in need during this tough economic crisis.
Thank you once again for your thoughtfulness and helping hand."
Mary C. - September 10, 2009
"Happy with your service."
Kenneth B. - September 9, 2009
"I am very happy with DRAKE Heating & Air's service."
George & Jan H. - September 8, 2009
"We cannot thank you enough for the most wonderful evening! Last Friday, we got to experience a fantastic experience from the moment of the VIP parking, to the complete tour of the stadium (learning the Dragon's history, seeing the layout of the insides of the stadium, viewing a suite, seeing the communications set-ups, and many more interesting things). Nick Daumann, our VIP tour guide, was outstanding in all his explanations. It was very obvious how much he values his relationship with the Dragon team. After the tour, he escorted us to our seats and explained the items in the 'goody bag' which included posters, 4 hats, a Dragon baseball, bobble head, magnet, and a very nice Dragon shirt. Then Nick showed us the envelope that included $40 worth of certificates to use for any food, drink, or shop items. Incredible! And then the most interesting part was watching the game from outstanding seats behind the opponents dug-out! It was exciting with a 2-2 tie until the extra inning caused the loss of 2-6. L
We had a very special memory making evening, all thanks to you and your company!
Again, we really appreciate your kindness in letting us participate in such a wonderful evening! Oh, your weather planning couldn't have been more perfect! Amazing!"
Eugene E. - September 3, 2009
"The tech was knowledgeable, a real gentleman, done excellent work."
William & Arlene T. - September 1, 2009
"We have always gotten very good service. Tom is a good Service Person!"
Barbara P. - September 1, 2009
"The technichian was a great service person. Done everything possible."
Pat Q. - August 24, 2009
"Tom was efficient, very accommodating, and a pleasure to deal with."
Dwight R. - August 21, 2009
"I had a new air conditioner installed Wed. Aug 19th. The 2 men (Josh and William) were very prompt and had a very professional attitude and appearance. Our home was built in the 1880's, so there were many challanges.
I could not have been more pleased. I am a firm believer that when someone does a good job it should be reported just as quickly and loudly as when they don't.
Thank you again. You have a customer for life."
William H. - August 14, 2009
"Thank you for the four Dayton Dragons tickets plus VIP parking and the two bobbleheads. The weather was great Tuesday night, the seats were 1st class and we all had a great time. Drake Heating & Air your #1 in my book!"
Terry & Jera S. - August 14, 2009
"Very pleasant service as always. Chris is great!"
Cynthia F. - August 13, 2009
"Service man was thorough."
Carolanne G. - August 06, 2009
"I'm very happy with your service."
Jennifer R. - August 5, 2009
"Im so glad that I can do both the furnace and the ac at the same time."
Ladeta W. - August 4, 2009
"Always Satisfied."
Wanda W. - July 31, 2009
"We appreciate the good, dependable service Drake provides."
Phyllis G. - July 30, 2009
"Great work!"
Kenneth O. - July 28, 2009
"Thank you for understanding financial problems. Excellant employee!"
Scott T. - July 28, 2009
"Thanks for everything!! Drake H & A rocks!"
Joyce W. - July 20, 2009
"Thank you for the wonderful outing this past Saturday evening. We had a real good time. Thanks also for the shirts and caps."
Karen B. - June 24, 2009
"Customer service these days is hard to find. You have captured this lost art. We will keep you in mind whenever we need appliance repair also."
Alex S. - June 15, 2009
"Service man was very pleasant and did an excellent job."
Pat L. - June 10, 2009
"We found everything to be very satisfactory. The service repairman could not have been nicer"
Ellen W. - June 6, 2009
"The phone rep was polite and helpful, work performance was exceptional, appeareance was great, used shoe covers always, attitude was great, and very helpful, explained things well. The service charge was correct, I signed up for another year of membership, it is well worth the cost. The service man was excellent, he went out of his way to be helpful, explained and showed me what needed to be done, replied quickly when I had a problem. I appreciate your service and your great customer service, it is rare these days to have this type of excellent service in all aspects. Thank you for all your help."
Douglas C. - June 3, 2009
"I just wanted to say thanks again for a great evening at the Dragon's game! Thanks a million and have a great day."
Steve & Vicki F. - June 1, 2009
"Just wanted to send a brief note to thank Steve and Julie again for a great night last Friday evening at the Dayton Dragon's ballgame. Vicki and I really had a nice time and it was a perfect night for an outing like that. It was just an all around pleasant evening."
Ken & Charlotte G. - May 30, 2009
"Thank you for the lovely basket and goodies too, as our door prize at the Dayton Dragon's game last night. We enjoyed the meal & fun time & the treat of the game. Thank you for inviting us to have a nice night out. We had been looking forward to it all week & we sure did need to relax."
Jon & Elaine D. - May 29, 2009
"We were able to go to tonight's Dayton Dragon's game by virtue of having our system checked early in the season. Thank you so much for a wonderful night out! Even though the Dragon's lost, we thoroughly enjoyed our evening. The venue at 5/3 Field is beautiful and it was a great night for baseball. Thanks again for the experience; we will be sure to tell our friends about the service and the extras we get from Drake. We look forward to hearing from you soon."
Martin P. - May 28, 2009
"The technician did an exceptional tune-up of my a/c unit on 05/26/09."
Becky N. - May 26, 2009
"We appreciate that the technician told us that we had options instead of just trying to sell us something."
Mike G. - May 6, 2009
"Chris Grider is very thorough."
Richard M. - May 6, 2009
"You have always provided good service and good service people. Also very courteous and helpful on telephone."
Robert H. - May 5, 2009
"Saved money. - 10 yrs Parts and Labor."
Esther D. - May 5, 2009
"Very pleased with this company."
Louise C. - April 29, 2009
"Have gold membership. I truly appreciate your pleasant, efficient service."
Jerry L. - April 29, 2009
"Servicemen are always pleasant, knowledgeable, and efficient."
Bernard R. - April 28, 2009
"I've been very satisfied with product and service."
Alwin S. - April 28, 2009
"We thought the UV bulb was pretty expensive, but probably not. We have ALWAYS been impressed by your technicians."
Mary B. - April 28, 2009
"Chris is a standout for your company. A great representative of Drake."
Richard N. - April 27, 2009
"We have used the company for years"
Richard T. - April 27, 2009
"Solid Performance"
Janet H. - April 24, 2009
"Tom is great! Offered suggestions, efficient, trustworthy, and friendly."
Robert & Beverly E. - April 24, 2009
"We appreciate the professionalism of all Drake Employees we have met!"
Candice M. - April 23, 2009
"I always get good and courteous service from your company."
Annie S. - April 23, 2009
"I have always gotten good service"
Scott & Angela S. - April 22, 2009
"Thank you so much for choosing us to attend the opening day game for the Dayton Dragons! We certainly enjoyed ourselves! Thanks much!"
JoAnne J. - April 16, 2009
"Have always been satisfied with your service and employees."
Galen & Connie B. - April 11, 2008
"We wish to commend Ron and his coworkers for their good work putting in our heating/air system. They were very neat and particular in their work. They took the extra time to be cautious and yet were very thorough workers. Our home gave them the extra challenges (hot water heat in the ceiling) in several ways but they patiently worked through each roadblock.
We also appreciated Keith's understanding and kindness. We had a couple of concerns and Keith came promptly to listen. Then Ron came back to help correct the concerns. Again the neatness and willingness to do a job well was impressive.
The overall job was completed in a very timely fashion. We would recommend Drake Heating & Air to anyone that has a need.
We also would be glad to talk personally to any possible customer that is in question.
Thank you."
Burley S. - April 6, 2009
"Very good service man, a credit to your company"
Madeline P. - April 2, 2009
"Your repair men have always been ok, helpful, and answers any questions."
Cathy G. - March 31, 2009
"Our tech was very knowledgeable, pleasant, and very courteous."
Kathleen B. - March 30, 2009
This message was left for Steve on his Facebook page... "Thanks for putting in our Heat/AC in my house...the guys were very nice."
Pam O. - March 26, 2009
"Thanks Alot!"
Vicki M. - March 26, 2009
"Pleasant & smiling personality"
Betty K. - March 27, 2009
"Our tech was very polite and conscientious of his work. I had a lot of questions and was very gracious that he took the time to answer them all. I was very pleased. I will recommend you to others. John left me a magnet and I put it on my fridge."
Lois L. - March 25, 2009
"I'm well pleased with Drake at this time. Very satisfied."
Sara M. - March 25, 2009
"We appreciate Chris & the immediate response to our call!"
Robert B. - March 24, 2009
"Very good worker."
Lisa S. - March 20, 2009
"Your company put in a new furance in Feb and just wanted to say the service was fantastic!!"
Mary C. - March 16, 2009
"Have a contract with Drake. I always tell people about your service and Company."
Sue W. - March 6, 2009
"Excellent service & very nice service / repairman."
Leona M. - March 5, 2009
"Had used this man before & glad to have him again."
Nathaniel J. - February 17, 2009
"Chris (I am pretty sure of name) has been very very helpful with both of my children's homes."
Norma K. - February 9, 2009
"Everything was great! I will use your service again and recommend it to others."
Thomas R. - February 3, 2009
"Casey was knowledgeble & very helpful. Installers great also!! "
Cindy S. - February 2, 2009
"My husband and I were very happy with the service!"
Jan L. - January 22, 2009
"Thank you for prompt Service!"
Jody & Edward P. - January 22, 2009
"Will tell others how pleased with work."
Sue and Tom
Thanks for the beautiful fireworks. We all enjoyed them so much.
John and Pat
Installation of a central air conditioning system in our house was completed today, 12 June 2007. The installation was performed by Ron Dill with the assistance of Josh Moody. We are extremely satisfied with the work and the final installation looks topnotch and far better than we had anticipated. In addition, there was no mess, a detail that had worried us. Ron and Josh were very conscious of our concerns in this regard, and they were meticulous in cleaning up, and they wore their booties at all times when in the house.
We were impressed with the team work exhibited by Ron and Josh and especially the contribution that Josh made to the total effort. He was able to work independently and to the satisfaction of Ron. For instance we watched him do the complete wiring of the compressor unit by himself. It was more than we would have expected from a young man of 16 years. He mentioned that he liked the work and it showed in his contribution to the total effort and his attention to detail. Even at his present age he shows great promise and is a definite asset to your company. Don’t let him get away. We are not greatly impressed with today’s younger generation, but Josh is an exception.
Ron and Josh made a great team and their friendliness, team work and pride in their work reflect well on the company they work for. We were also very pleased with the time that Keith Moody devoted in answering all our questions. At no time did we feel pressured to make a quick decision. Without hesitation we would highly recommend DRAKE HEATING AND AIR . If you wish, you may use our name as a reference.
E. Pahud
Customer called in to say she really appreciated the service she received from us as a company, from the first call to dispatch, she said the tech even took the time to explain the operation of the furnace and that the filters need changed twice a year even if not in use. She is planning on purchasing a membership when her warranty is up, she plans on recommending us to everyone she knows!!!
G. Menke
Happy call - Ms. Menke said she is so relieved now that she has the new boiler in. She's very pleased with the job. Installers were so nice and she appreciated everything. Hard to say one thing she liked the best, there was so many. She liked the way the installers talked to her during the job. She said she'd recommend us to anyone!
B. Lindsey
At the advice of a friend, I decided to call you. I cannot believe I hesitated in calling your company. Your techs came out neat and on time. That was the first surprise! Your work was professional and fairly priced. I'm a believer now!
K. Snyder
Customer was real impressed with Chris Grider, a little scared at first because of his age, explained things for Mrs. Snyder in terms she could understand. Company was quick to respond to her call and everyone she spoke with was nice and concerned about her getting heat. Will recommend our company to anyone, also had no problem signing up for a membership, what a great way for a single woman to have equipment fine-tuned, learned that filters need changed. Has sticker on furnace What a Great Job!
R.Whipp
This is a note to thank Drake Heating and Air for their quick response and professional help on Friday the 16th of January. He resolved a problem in 30 minutes that the other company couldn't find or resolve in a year
L. Behnken Daughter of R. Whipp
Thank you so very much for the fantastic service on 1-16-04. The tech and your technical help, Sherry, both did a terrific job to assist my mother with a boiler problem she had for over a year that new comfort could never fix right. Sherry understood the urgency of the trouble, and the tech with his high skill level, diagnosed the problem and fixed it correctly the first time! You've given my mother piece of mind, and that is a wonderful thing! I will continue to highly recommend you all! Thanks again and please take good care of her boiler.
C. Doty
Everything was GREAT, they were neat as they could be, answered any questions she had and was very patient with her. They were pleasant and friendly. She said she's always been happy with everyone at Drake and would recommend us to anyone.
J. Collins
Very pleasantly impressed ~ you have good workers that know what they're doing. Your crew went right to work and repaired the problem others had missed (but charged me for!) It's great to have a real heating & cooling contractor! It's easy to think 'all contractors are the same' but after working with you, I see how wrong that is! You have outstanding Drake personnel at all levels. I'll never switch!
C. Furay
Everything was straight forward, very satisfied with the job.
D. Meyers
At the advice of a friend, I decided to call you. I'm sure glad I did - your work was top quality and very fairly priced all around. It's easy to think "All contractors are the same" but after working with you, I see how wrong that is! You were on time, professional and extremely neat. It was nice to work with very friendly people; people who really cared about us and our house. We have nothing but praise for your work and would recommend you to all our friends and to everyone! Keep up the good work!!
S. Lewey
Has always had good luck with us, that's why he keeps coming back
C. Peterson
Everything that the comfort consultant told her would happen DID!! From the time the Installers walked into her house to the time they left. They were very polite and professional. They did a great job!
J. Carey
Chris L. was on time, did a good job, was very polite and professional. She's very pleased with the job.
B.Loxley
At the advice of a friend, he decided to call us and he's glad he did. Our work was on time, top quality and very fairly priced all around
J. Wick
Jeremy installed new duct work in their basement - Mr. Wick said he came in, did what he had to do, cleaned up VERY WELL and left - everything his wife expected. They're 100% satisfied!
T. Ford
We came in did what we had to do and were gone. You wouldn't have even known we were there.
C. Smith
Best thing she likes about Drake is our courteousness.
D. Vince
We were very neat and cleaned up very well. Loved our booties! Had never seen anything like that before.
K. Dunn
Impressed with how quick we installed and the caring of our company
L. Sherman
Very happy with the job we did - installers were very nice & friendly. She was sick the day we installed her new furnace, so she was very pleased with how quick they got it installed. She was tired of 'no show' unprofessional contractors and said it's great having a REAL heating and cooling contractor. Our receptionist was pleasant, we were on time, professional and extremely neat. She'll never switch!
J. Bowles
Request if he could have Jim Norris's address to send him a card, always liked Jim as a service tech and thought he did a good job. Keith Greenman was to his house last, thought Keith was very nice and did a good job. "Keep up the good work"
S. Mancuso
Installers were nice & polite. They have an addition on their house that always stayed cool with their old furnace. So far, it's been very comfortable with the new furnace we installed.
A. Cordell
We came in, did what we were to do, cleaned up - didn't dilly dally around. We were sensitive to her needs and she appreciated that.
A. Spracklen
We were professional and courteous
S. Shiverdecker
Purchased system about 2 years ago and had problems with heating until last year. Service dept was always on time, kind and concerned about customers needs. The start of the cold season 2003 furnace started right up without any problems. Customer just wanted to say thank you!
B. Sparks
She said new furnace is very quiet - they can't even hear it when it's running! She said techs did a good job and the one thing she liked the most was that they were very clean and courteous.
D. Shoulders
He was very pleased with the work we did. This is his first experience with a Heat Pump, but so far he really likes it. Both he and his wife think the house is warmer than before. The one thing he liked the most was the fact that we were done in one day.